Sometimes your Handler will pause and ask for your sign-off before taking an action — whether that's sending a message, calling a tool, or performing a sensitive operation. These are drafts, and they're a key part of how Handle keeps you in control.

Why Drafts Exist

Drafts are triggered when an action requires review before it's performed. This can happen for a number of reasons:

• A tool permission is set to "Ask" in the Handler's permissions, meaning the Handler must get approval before using it
• The action involves a sensitive message environment (e.g. email, where outbound messages are always drafted first)
• A system-level policy requires review for certain types of actions by default

Handle comes with sensible default permissions out of the box, but you can fine-tune exactly what requires approval and what doesn't in your Handler's Permissions page.

Where Drafts Appear

Drafts are surfaced in two places:

• Slack — As a notification in the conversation thread
• Handle web app — On the Handler Dashboard (in the drafts section) and inline within the conversation view

You can review and act on drafts from either place.

What a Draft Looks Like

A draft shows you exactly what the Handler is proposing to do:

• Message drafts display the full text of the message the Handler wants to send